Orders are processed and sent via Royal Mail, within 2 working days of payment being received.
Typically, orders placed before 12pm will be dispatched the same day, but please be aware, this is not guaranteed.
Most of our orders reach their destination (in the UK) within 10 working days, if you have not received your order, within this time frame, please contact us quoting your order number.
Orders are typically processed and sent within 2 working days of payment being received and will depart from the UK within another 2 working days
Most of our orders reach their destination within 14-21 days, however due to Customs of the destination Country, they may wish to screen packages more thoroughly, therefore increasing the wait time and this may take up to 30 business days. Unfortunately we have no control over this, and cannot speed the process up. Once your order has been placed we cannot guarantee an estimated delivery date.
If you have not received your order, within this time frame, please contact us quoting your order number, and we will do our utmost to assist you.
In addition, PLEASE NOTE that we (Oh! So Jo... Nail Goodies) will not be responsible for any additional customs fees or duties that your Country's custom may issue.
RETURN / REFUND / EXCHANGE
If your order arrives broken/damaged/defective, we apologise for the inconvenience.
Please contact us
within 30 days of purchase and we will be happy to refund or replace the damaged items.
Due to the nature of our products, we unfortunately cannot accept returns/exchanges because of hygienic reasons.
Orders returned due to a incomplete or incorrect address, or any other reasons beyond our control will not
All sales are final!
Disclaimer: By purchasing any of our products the buyer assumes all responsibility for its use. Please understand that some of our products could be a choking hazard, and are not suitable for use around young children or pets. We are not responsible for any harm or damage that may occur incidental to any product from, or related to Oh! So Jo... Nail Goodies.
Please contact us
, if you have any comments or questions! We aim to reply within 24 hours (Mon-Fri only)